Terms & Conditions

1. Who These Terms Apply To

TradeFix has two main types of user, and different rules apply to each:

• Homeowners

  People who post jobs, search for tradespeople, receive quotes and arrange work. Homeowner-specific terms are in Part B.

• Tradespeople (Business Users)

  Trades, professionals and businesses who offer their services, send quotes and pay a subscription to TradeFix. Tradesperson-specific terms are in Part C.

Part A below applies to everyone. If a conflict exists between the parts, the more specific part (B or C) takes precedence for that user type.

Part A — Terms for All Users

2. Acceptance of Terms

By registering an account, posting a job, sending a quote, messaging another user, or using any TradeFix feature, you confirm that you have read and accepted these Terms. If you do not agree, you must not use the platform.

3. Eligibility and Age

• You must be at least 18 years old and legally able to enter into contracts to use TradeFix.
• By registering, you confirm that you are 18 or over.
• TradeFix is not directed at minors. We do not knowingly collect personal data from anyone under 18. If you believe a minor has registered, please contact us so we can remove the account.
• Tradespeople are responsible for ensuring they hold the correct qualifications, certifications, registrations and insurance required by Irish law to carry out the services they offer.

4. Your Account

• You are responsible for keeping your password secure and for all activity under your account.
• You must provide accurate, current information in your profile and job postings.
• You may not share your account or transfer it to another person.
• Accounts may be suspended or removed if used fraudulently or in breach of these Terms.

5. TradeFix's Role — Marketplace Intermediary

TradeFix is an online marketplace that introduces homeowners to tradespeople. We are not a party to any agreement between a homeowner and a tradesperson. We do not:

• employ, contract with or supervise tradespeople;
• guarantee the quality, safety or legality of any work carried out;
• hold homeowner funds or process payments for trade work (subscription payments are separate — see Part C);
• warrant that any job will be completed to a particular standard or timescale.

Any contract for work is made directly between the homeowner and the tradesperson. Each party is responsible for their own obligations under that contract.

6. Prohibited Conduct

You agree not to:

• Post misleading, fraudulent, discriminatory or illegal content.
• Harass, abuse, threaten or intimidate other users, whether in messages, reviews or elsewhere.
• Use the platform to bypass fees or move transactions off-platform to avoid subscription charges.
• Impersonate another person or business.
• Provide false or forged qualifications, insurance documents or registration numbers.
• Manipulate reviews, including by offering incentives for positive reviews or threatening negative ones.
• Use TradeFix for any unlawful purpose or in a way that breaches Irish law.

Zero Tolerance: TradeFix has a zero-tolerance policy for objectionable content and abusive users. We reserve the right to remove any content and suspend or permanently ban accounts that violate these standards, without prior notice. Users can report and block others at any time from profiles and messages.

7. Reporting, Moderation and Complaints

• You can report a user, a specific message, a job or a review from within the app. Reports are reviewed by TradeFix.
• Serious reports (threats, scams, abuse) are prioritised. If you are in immediate danger, contact the Gardaí (999 or 112) as well as reporting in-app.
• TradeFix may remove content, suspend accounts or restrict access when we believe these Terms or the law have been breached.
• If your account is suspended or restricted, you may request the reason by contacting support. We will provide the reason and, where appropriate, an opportunity to respond.
• If you disagree with a moderation decision, you can lodge an internal complaint through the in-app support channel. We aim to respond within 15 days.

8. Reviews

• Reviews must be honest and based on genuine, first-hand experience of a job arranged through TradeFix.
• Homeowners can edit or delete their own review. Tradespeople can post one public response to a review about them.
• Either party can report a review they believe is false, abusive or in bad faith.
• TradeFix will not selectively remove genuine negative reviews simply because they are negative. We may remove reviews that are abusive, defamatory, fraudulent, or placed in bad faith.
• TradeFix does not manufacture, sell or incentivise reviews.

9. Privacy and Data

Our handling of personal data is described in our Privacy Policy, which forms part of these Terms. By using TradeFix you consent to the data practices described there.

10. Intellectual Property and Uploaded Content

• You retain ownership of the content (photos, text, qualifications) you upload to TradeFix.
• You grant TradeFix a non-exclusive, royalty-free licence to display that content within the platform for the purpose of operating the service (e.g. showing your portfolio or profile to homeowners).
• You must not upload content that infringes someone else's intellectual property rights, and you must have the rights to any photos you upload.
• TradeFix may remove content that it reasonably believes infringes third-party rights or breaches these Terms.

11. Disclaimers

TradeFix is provided "as is" without warranties of any kind. We do not guarantee uninterrupted access, error-free operation, or the outcome of any job arranged through the platform. Any reliance on reviews, ratings or profile information is at your own risk.

12. Limitation of Liability

To the fullest extent permitted by Irish law, TradeFix shall not be liable for any indirect, incidental or consequential damages, or for any loss or damage arising from work carried out by a tradesperson introduced via the platform. Nothing in these Terms limits liability for death or personal injury caused by negligence, or any other liability that cannot be excluded under Irish law. Our total liability is limited to the fees you have paid us in the previous 12 months.

13. Changes to These Terms

We may update these Terms from time to time. Where changes materially affect business users (tradespeople), we will give at least 15 days' notice through the app or by email before the new terms take effect. Continued use of TradeFix after that period means you accept the updated Terms.

14. Suspension and Termination

• You can delete your account at any time from Profile → Delete Account, or via our account deletion page.
• TradeFix may suspend or terminate your account if you breach these Terms, if required by law, or to protect other users. We will provide the reason where we are able to.
• On termination, your profile and personal data are removed or anonymised, subject to legal retention requirements.

15. Governing Law and Disputes

These Terms are governed by the laws of Ireland. Any disputes shall be subject to the exclusive jurisdiction of the Irish courts. We aim to resolve complaints informally first — contact us through the in-app support channel.

16. Contact

TradeFix is operated from Ireland. For any questions about these Terms, contact us through the in-app support channel or via our support page.

Part B — Additional Terms for Homeowners

17. Posting Jobs and Receiving Quotes

• Homeowners post jobs describing the work needed, location, budget and urgency. Quotes received through TradeFix are estimates only and may change once a tradesperson assesses the job on site.
• Homeowners are responsible for the accuracy of their job postings. Misleading job descriptions may result in quotes being withdrawn.

18. Choosing and Hiring a Tradesperson

• TradeFix displays tradesperson profiles, reviews and verification status to help homeowners choose. A "Verified" badge means documentation (e.g. insurance, qualifications) has been provided — it is not a guarantee of competence or cover.
• The decision to hire a tradesperson is the homeowner's alone. TradeFix does not recommend or endorse any individual tradesperson.
• The contract for work is between the homeowner and the tradesperson. TradeFix is not a party to it.

19. Payments for Work

• Payment for trade work is arranged directly between the homeowner and the tradesperson unless both parties agree otherwise.
• TradeFix does not hold homeowner funds, process payments for work, or take a commission on jobs. We are not responsible for payments made off-platform.
• Homeowners should agree the price and payment terms with the tradesperson before work begins.

20. Complaints About Work

If you are unhappy with work carried out, you should raise it directly with the tradesperson first. If it cannot be resolved, you can leave an honest review and report the tradesperson through the app. TradeFix can moderate content and accounts but cannot resolve disputes about the quality of work — that is a matter between you and the tradesperson under your contract.

Part C — Additional Terms for Tradespeople (Business Users)

21. Tradesperson Representations and Obligations

• By offering services on TradeFix, you confirm that you are a business or sole trader and that you carry out your trade lawfully.
• You must hold and maintain all qualifications, registrations and insurance required by Irish law for the trades you offer. For domestic electrical work, this generally includes Safe Electric registration. For gas work, this includes Registered Gas Installer (RGI) registration. You must provide your registration numbers where requested.
• You must not imply you are legally qualified or registered if you are not. A "Verified" badge reflects documents on file — it is not TradeFix's endorsement of your competence.
• You are responsible for the work you carry out, for complying with consumer protection law, and for any insurance claims arising from your work.

22. Subscriptions and Billing

• Tradespeople may subscribe to a Standard or Pro plan, billed monthly in advance via Stripe. The subscription unlocks platform features (e.g. quoting, feed posting) — it is a fee for access to TradeFix, not a commission on jobs.
• Payments are processed by Stripe. By subscribing you authorise recurring charges until your plan is cancelled.
• Plans can be cancelled at any time from Profile → Subscription or via the Stripe billing portal. Cancellation takes effect at the end of the current billing period and no further charges are made.
• Subscription fees are non-refundable except where required by law. If you cancel, you keep access until the end of the paid period.
• If a payment fails, access to paid features may be paused until the payment is updated.

23. Quotes, Jobs and Homeowner Relationships

• Quotes sent through TradeFix are estimates. You must not bait-and-switch — quote honestly and explain any changes once you assess the job on site.
• You contract directly with the homeowner for any work you carry out. TradeFix is not a party to that contract.
• You must not use TradeFix to move homeowners off-platform to avoid subscription fees, or solicit direct payments through the messaging system in a way that breaches these Terms.

24. Verification, Insurance and Qualifications

• TradeFix may request insurance certificates, qualification photos and registration numbers. Providing them may earn a "Verified" badge.
• TradeFix may remove a badge if documentation lapses, is found to be invalid, or is forged. Providing false documents may result in permanent removal from the platform.
• TradeFix does not independently verify the legal validity of every registration with the issuing body. Homeowners are encouraged to check registration numbers with the relevant scheme (e.g. Safe Electric, RGI) before hiring.

25. Platform-to-Business Commitments

• We will give at least 15 days' notice of material changes to terms that affect tradespeople.
• If we suspend, restrict or terminate your account, we will provide the reason and, where appropriate, an opportunity to respond.
• We explain how search results are ranked in our search page and do not accept payment for higher ranking.
• If you have a complaint about how TradeFix treats you as a business user, you can lodge it through the in-app support channel. We aim to respond within 15 days. Where applicable, we will signpost independent mediation services.

26. Fraudulent Tradespeople

TradeFix takes reports of fraudulent tradespeople, fake qualifications and scams seriously. If we find that a tradesperson has provided false qualifications, insurance or registration details, or has defrauded a homeowner, we will remove them from the platform and may report the matter to the relevant authorities.